That was the message I received on numerous occasions when I thought it might have been from a friend sending a text or email. On most occasions when my service provider sends me a message it’s usually not something I’d drop everything for. But this message required a little more attention.
Users around the world had trouble accessing their emails, which had either become irritably slow or completely unresponsive. Also users were unable to use the BlackBerry messenger (BBM) service, and many customers expressed their anger and frustration on social networking sites and on BlackBerry forums.
According to the BBC, Research in Motion, the company behind the BlackBerry stated, “The messaging and browsing delays being experienced by BlackBerry users in Europe, the Middle East, Africa, India, Brazil, Chile and Argentina were caused by a core switch failure within RIM’s infrastructure. Although the system is designed to fail-over to a back-up switch, the fail-over did not function as previously tested. As a result, a large backlog of data was generated and we are now working to clear that backlog and restore normal service as quickly as possible.”
It seems not all users were affected, but those were the lucky ones- the ones who didn’t feel like the dark ages had descended upon them, as ‘on the go’ access to emails and message services are now considered by many, an extra limb. There are still some slight interruptions to some users service and fingers crossed they correct the matter as soon as possible.
BlackBerry general support forum.
Tags: bbm, blackberry, phone, service, signal
